We understand how daunting it can be after dreaming about pursuing your studying abroad.
But remember, every great journey starts with a first step, and sometimes that first step comes with a few hurdles.
1
Your dream of studying abroad deserves a second chance
If your Visa application was not successful This year, don't lose hope. Next year may be yours.
We are determined to support you in this new approach.
Simply in keeping your funds with Studely.
2
Free service charge
For your next visa application attempt, we offer you a free service fee. It's our way of supporting you on this journey.
A significant saving!
3
No fund transfer fees
Save even more with Studely.
If you decide to keep your funds to try the procedure again, we invite you to fill in this form by clicking here.
4
Advice and support from our teams (free!)
We are here to help you build a solid case to present to consular authorities.
If you still want to get your refund
You will be asked for several documents, remember to bring them together:
Refund request letter signed by the student (see example here)
Visa Refusal Notification
Beneficiary's RIB
Beneficiary's identity document (if it is not your RIB)
Original AVI (if returned by the consulate)
Proof of payment of the deposit (you can find it on your customer area)
Proof of withdrawal from the lease contract (if you have benefited from the Studely guarantee)
Original AVI (if returned by the consulate)
The letter terminating the loan contract, (if the student has taken out a bank loan with one of Studely's partners)
Here is the refund procedure:
1
You fill out the form to request a refund by clicking on the button below
2
A Studely customer relationship advisor will contact you within a maximum of 48 hours, to schedule a video conference interview according to your availability
3
Once maintenance has been carried out and all verifications are done and validated, your request will be processed
4
The processing your refund request is carried out within a maximum period of 1 month.
Refund conditions
Also note that the place of reimbursement of your AVI will correspond to the place where the payment was made at the beginning.
If you paid your AVI on the RIB of the Studely subsidiary locally *, your refund will also be made locally
If you have paid your AVI on Studely's RIB in France, your refund will also be made in France
If you have made a mixed payment, part of which is on the RIB of the Studely subsidiary locally * and another part on the RIB of Studely in France, the refund will be made locally *
*The regions concerned by local payment are: Central Africa, West Africa
NB: the refund request cancels the corresponding notice. It is then strictly forbidden to use any element relating to this AVI, in particular for a new visa application. Embassies and consulates are notified of cancellations and violators will face severe administrative penalties, such as a ban on applying for a visa for several years, under the provisions of Article 32 of the Community Visa Code in respect of the applicant.
The company STUDELY, whose head office is located at 12 rue des Bateliers — 92110 Clichy, registered with the NANTERRE RCS under number 820 541 449, exploiting the trade name and the STUDELY brand as a payment service provider for OuiTrust. OuiTrust is the commercial name of Harmoniie SAS, whose head office is located at 1 Rue de la Bourse, 75002 Paris, France. Harmoniie SAS is an electronic money institution approved by the French supervisory authority, the Autorité de Contrôle Prudentiel et de Résolution (ACPR), under the approval number 17478.To find out more about the entity that provides your services, please contact customer service.
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